Here you can find answers to the most commonly asked questions about Stillpoint Spaces. If you have a specific question that is not answered below, please contact us.
Stillpoint Spaces members offer counselling, coaching, analysis and therapy. Members of the Stillpoint community are highly trained professionals delivering individualized approaches. Clients are able to access Stillpoint through one of our physical spaces in Berlin, Zürich and London or to decide to meet with a counsellor online or in his or her practice.
Each session lasts at least between 50-60 minutes. For online sessions, they open ten minutes before the scheduled time and you can log in to be ready when your counsellor, coach, analyst or therapist comes online. In our physical spaces and at local practices the time for a session is decided by each individual counsellor.
Stillpoint has carefully selected a widely diverse group of highly skilled and ethical counsellors, coaches, analysts and therapists from around the world, all with a depth-oriented approach to working with clients, and representing a wide-variety of languages and cultures. They are either fully qualified mental health professionals or in the final stages of a relevant advanced training, or both. Each counsellor brings individualized skills, training, and unique strengths to Stillpoint and operates under our guiding principles of ethical and quality care.
Counselling, coaching, analysis or therapy offered through Stillpoint is for individuals who want to gain deeper insight into their own thoughts and beliefs to enhance functioning or to work through challenges. Such insight can lead to profoundly positive outcomes, whether at work, in relationships or in life satisfaction. Only trained professionals are allowed to practice through Stillpoint.
Counsellors, coaches, analysts and therapists at Stillpoint are motivated by a desire to help individuals find authenticity and meaning in their lives. Although each professional has a different working style, there is a common focus on the deeper aspects of one’s motivations, in other words on discovering new perspectives through exploration of thoughts, feelings and images, including those outside of immediate awareness. A session generally starts with clients sharing their concerns. Questions are then explored to encourage the client’s self-reflection and ultimately, an unfolding self-discovery journey.
Counselling, coaching, analysis and therapy involve processes that take time to unfold. Usually, a minimum of 5 to 10 sessions is needed to gain a new level of clarity around a particular issue, generally more for a deeper exploration. Once you have a feeling for a working connection with your counsellor, coach, analyst or therapist, we recommend that you consider engaging in a series of sessions. Over time, and with input from their counsellor, clients can sense the frequency and number of sessions that fit with the stage of their personal process.
At Stillpoint, we recognize that the human condition includes questions that resonate to the depths of our being. In these challenges is a call to living a fuller and more authentic live. Whether in counselling, coaching, analysis or therapy, our collective philosophy is that working with the deeper aspects of self is an important part of living one’s life to the fullest and that this is primarily a matter of meaning, not of repairing disorders. At the same time, those of our professionals whose licensure includes providing treatment for mental disorders may offer an integrated approach to addressing the impact of such a disorder on more general questions of meaning and purpose.
Once you book your first paid session you will be offered payment options. Payments are accepted by credit card and are made through our secure payment partner. The first time you book a session with your selected professional you will be asked to put in your account details. Your card will be automatically charged once a session occurs and you will receive a receipt via email after the session.
You can always cancel a booked session in “My Stillpoint”. Cancellations made more than 24 hours prior to the session’s starting time receive a full refund. If you have to cancel less than 24 hours before your session, that session is non-refundable. We urge you to send a message explaining the reasons for the cancellation to your counsellor and to schedule a new appointment. Please click here to view our refund and cancellation policy.
Before getting started with your first online counselling session it’s important to make sure you meet our technical requirements. There are three things you need to secure before your first session.
If you still have problems, please contact firstname.lastname@example.org
Stillpoint lays out clear technical requirements and instructions to help insure a good experience with your counsellor. Please be sure to read our technical check-list above before your first session so that you meet the needed technical standards. Some problems may exist that our out of our control, such as internet outage. Stillpoint has a clear refund policy in place for these types of problems.
A video connection through Stillpoint is safe and fully encrypted. Counsellors, coaches, analysts and therapists working over Stillpoint maintain the highest degree of confidentiality with client information and only conduct sessions from private locations.