Frequently Asked Questions

Here you can find answers to the most commonly asked questions about Stillpoint Spaces. If you have a specific question that is not answered below, please contact us.

How Stillpoint Spaces works

Stillpoint Spaces offers counselling, coaching, analysis and therapy. Counsellors are highly trained professionals, who deliver individualized approaches. Clients are able to access Stillpoint Spaces through any one of our physical spaces in Berlin, Zürich, London, or Paris. Clients can also decide to meet online through secure video sessions with a counsellor.

How long does a session last?

Each session lasts between 50-60 minutes. All sessions become available ten minutes before the scheduled start time. It is encouraged that you login early to assure you are ready to meet with your counsellor, coach, analyst or therapist. In our physical spaces and at local practices the time for a session is decided by each individual counselor.

Who are the counselors, coaches, analysts and therapists at Stillpoint Spaces?

Stillpoint Spaces has carefully selected a widely diverse group of highly skilled and ethical counselors, coaches, analysts and therapists from around the world. All share a depth-oriented approach to working with clients and represent a wide variety of languages and cultures. They are either fully qualified mental health professionals or are in the final stages of a relevant advanced training. Each counselor brings individualized skills, training, and unique strengths and operates under our guiding principles of ethical and quality care.

Who is Stillpoint Spaces for?

Counseling, coaching, analysis or therapy offered through Stillpoint Spaces is for individuals who want to gain deeper insight into their own thoughts and beliefs to either enhance daily functioning or to work through life’s challenges. Such insight can lead to profoundly positive outcomes, whether at work, in relationships, or in overall life satisfaction. Only trained professionals are allowed to practice through Stillpoint Spaces.

What happens in a session?

Professionals listed through Stillpoint Spaces are motivated by a desire to help individuals find authenticity and meaning in their lives. A session generally starts with clients sharing their concerns and questions. These thoughts and questions are then explored to encourage the client’s self-reflection and ultimately, a journey of unfolding self-discovery. Although each professional has a different working style, there is a common focus on the deeper aspects of one’s motivations. In other words, your will gain new perspective through exploration of thoughts, feelings, and images both inside and outside your immediate awareness.

How many sessions do I need?

Counseling, coaching, analysis and therapy involve processes that take time to unfold. Usually, a minimum of 5 to 10 sessions is needed to gain a new level of clarity around a particular issue and generally more for a deeper exploration. Once you have a connection with your counselor, coach, analyst or therapist, we recommend that you consider engaging in a series of sessions. Over time, and with input from your counselor, you can sense the frequency and number of sessions that fit with the stage of your personal process.

How is depth-oriented work on Stillpoint Spaces different from standard psychotherapy?

At Stillpoint Spaces, we recognize that the human condition includes questions that resonate to the depths of our being. In these challenges is a call to living a fuller and more authentic live. Our collective philosophy is that working with the deeper aspects of self is an important part of living one’s life to the fullest, not of just repairing disorders. Professionals whose licensure includes providing treatment for mental health disorders may offer a more integrated approach to addressing both the impact of such a disorder and generally around deeper questions of meaning and purpose.

How do I pay for a session?

Once you book your first paid session you will be offered payment options. Payments are accepted by credit card and are made through our secure payment partner. The first time you book a session with your selected professional you will be asked to put in your account details. Your card will be automatically charged once a session occurs and you will receive a receipt via email after the session.

What happens if I need to cancel a session?

You can always cancel a booked session by logging on to your dashboard. Cancellations made more than 24 hours prior to the session’s starting time receive a full refund. If you have to cancel less than 24 hours before your session, that session is non-refundable. We urge you to send a message explaining the reasons for the cancellation to your counsellor and to schedule a new appointment. Please click here to view our refund and cancellation policy.

Technical check-list

Before getting started with your first online counseling session it’s important to make sure you meet our technical requirements. There are three things you need to secure before your first session.

  • Test your connection speed to see whether you have enough capacity for a high-quality video session. Your download rate should be at least 10mbit and upload 2mbit. You can test your connection speed here: http://www.speedtest.net/
  • You need to use Google Chrome to access the actual video session. Download and install it here before your first session to be able to start a dialogue with your chosen counsellor: https://www.google.com/chrome/
  • Make sure your webcam works in Google Chrome by visiting the test page below. A dialogue box should come up that asks to access your camera. Approve and if all works as it should you should see yourself in a window at the bottom of the page. https://opentokrtc.com

If you still have problems, please contact support@stillpointspaces.com

To think of the first time you log in for an online session

  • For your first session, be sure to log in 5-10 minutes before the scheduled time.
  • To access your session, login to your dashboard via the home page. Make sure you have first logged in at www.stillpointspaces.com with your email and password.
  • Once logged in, you will find your booked session. Click to enter the session.
  • As you enter the session, Google Chrome might ask to access your web camera. Make sure to click ‘Allow.’ Below you can see a screenshot of where this dialogue box may come up.
  • If you cannot see your counsellor it is because she or he has not yet joined the session. You can use the chat to send a message to the counsellor.
  • In the top menu on the right hand side, you can also decide to expand to full-screen, adjust the volume, turn on your camera (if you prefer video) as well as exit your session.
  • When the session is finished you can agree with your counsellor on a new time for a next session.

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What happens if I experience technical difficulties during a session?

Stillpoint Spaces lays out clear technical requirements and instructions to help insure a good experience with your counsellor. Please be sure to read our technical check-list above before your first session to assure you meet the needed technical standards. Some problems may exist that are our out of our control, such as internet outage. Stillpoint Spaces has a clear refund policy in place for these types of problems.

Is Stillpoint Spaces secure?

A video connection through Stillpoint Spaces is safe and fully encrypted. Counselors, coaches, analysts and therapists working over Stillpoint Spaces maintain the highest degree of confidentiality with client information and only conduct sessions from private locations.

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